The predominant digitalization of retail brings with it problems: Consumers often find it difficult to differentiate between serious and dubious offers. Service providers and retailers, free services and more do not always work as they appear at first glance. In particular, service-friendliness, even in the event of a dispute, is a big issue: all too often, after prepayment, no service is provided or customer data is tapped without permission.
The task of the consumer protection Germany online e.V. is to stand by the consumers in the event of a dispute, but also to point out serious dealers and service providers in advance. Conversely, we like to award companies that work in a service-friendly manner. Our logo can be used by companies to attract customers.
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